Veelgestelde vragen

What currency are the prices displayed on the site in?

All prices are in Australian Dollars.

I just placed an order, when will it ship?

We do our best to ship items as quickly as possible. Please allow 4-7 days for production before your order ships; the average shipping time is 15 days.

Tracking numbers are updated 3-5 days after your order has SHIPPED. If you don't have a tracking number after 7 business days, please email (.............................).

I'm not satisfied with my order, can I return it? What if there's a problem?

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return the product to us for a full refund. You must return the product at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on returned packages.

Note: If your package is in transit, you will have to wait until it arrives and return it before you will receive your refund.

Can I cancel my order?

You can cancel your order free of charge! You must cancel your order before it ships. If the item has already shipped, use our easy returns system for a full refund.

I entered an incorrect address, what should I do?

If you misspelled or auto-filled an incorrect address, simply reply to the order confirmation email and confirm. Once you have verified that the address you entered is incorrect, please let us know by email at havikandco@gmail.com.

If the address you entered is incorrect, we can change it to the correct address within 24 hours. No refunds will be given after 24 hours of the incorrect submission.

How long does shipping take?

Shipping times vary because we ship worldwide from different fulfillment centers, depending on your location. The average shipping time is 15 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We're here to help you make your home beautiful! Send us an email at (........................) and we'll be happy to help in any way we can.

We receive a high volume of emails. For a quick response, please include your order number and clearly describe the issue.